Thomas Group is an operations management consulting firm that creates value for clients by delivering results, using experienced professionals and proven methods.
Thomas Group’s proprietary methodology outlines a cross-functional organizational approach to solving quality- and speed-related manufacturing operational challenges. It is also a forerunner to many process improvement and management concepts, such as Total Quality Management, Kaizen, Six Sigma, and Lean manufacturing.
Business Growth Challenge
The Thomas Group acquired many new customers in the Public Utility space when the first group of Electricity providers began to privatize. The challenges of becoming detached from a regulatory climate were similar to the Telecommunication industry’s challenges years before. The market was ripe for consulting, but the consulting practice was engineering based and did not have a plan for retaining and growing the customer base.
Deliverables and Results
The first engagement supported the VP of Business Development with recommendations for the consulting team to address their customer base post project to expand the footprint of work for the company. A Customer Retention and process was designed for internal use.
The role of the CIO in corporate America is rapidly changing to one of OIC, Officer of Critical Information. No longer is information important, but rather the streamlining of the mass of information to allow leaders to be able to make critical decisions in zero time. The new world lives in zero time, 7×24, requiring leaders to act in a dramatically reduced information cycle time. Jackie helped us to better understand that reality. Today is not about the information age but rather the age of information. Her ability to analyze the market, talk with her network of business leaders and summarize her findings was instrumental in our ability to better position our TG Information Practice in front of our key clients and prospects.Michael Kerrs, formerly VP of Bus Dev, Thomas Group – Investor Owned Utility Practice